Industries · HVAC

Custom HVAC CRM and dispatch software built around your shop.

Your dispatch board runs your business. Every missed call, double-booked truck and lost refrigerant record costs money you already earned. We build one HVAC system for the CRM, dispatch, technician app, maintenance agreements and compliance records, shaped to the way your office and crews already work.

Built to your workflow · you own it · starts as a 30-day pilot · the pilot fee credits toward the build

The challenge

One app schedules, another invoices, the records live on paper.

Most HVAC shops run on a stitched set of tools: one app for scheduling, a spreadsheet for inventory, another system for invoices. The office types the same job three times, seasonal tune-ups slip through the cracks, and refrigerant weights sit on paper tickets.

Compliance raised the stakes. Since 1 January 2026, the EPA refrigerant management rule under the AIM Act applies leak repair duties to appliances holding 15 pounds or more of HFC refrigerant with a global warming potential above 53, down from the old 50 pound line, and the records must be kept for three years. Paper does not hold up well in that audit.

HVAC dispatch, technician app and refrigerant records connected in one custom system
Dispatch, the truck and the records in one system.
What it solves

The daily friction of running an HVAC shop.

The problems we hear most from HVAC owners, and what the system does about each:

“No-heat calls wreck the schedule”

→ A dispatch board that ranks open calls by priority, technician skill, parts on the truck and drive time, with the dispatcher approving each move.

“Tune-ups slip every season”

→ Maintenance agreements with recurring billing and automatic reminders when each customer is due.

“Refrigerant records are on paper”

→ Refrigerant type and weight added or recovered captured before the ticket closes, kept for three years.

“We retype invoices every night”

→ Approved invoices, payments and job costs sync to QuickBooks or your ledger.

“Techs walk into jobs blind”

→ One customer record with equipment, warranty status, service history and access notes, even offline.

“Replacements take three visits”

→ Good, better, best proposals on a tablet, signed in the living room.

Build vs buy

Off-the-shelf or custom?

ServiceTitan and Housecall Pro are strong products. Here is an honest way to decide which side of the line your shop is on.

Off-the-shelf platform

Buy when your workflow is standard

A subscription platform is usually the faster start when your calls, agreements and pricing look like everyone else’s.

  • Mostly residential service and simple maintenance plans
  • A team happy to follow the software’s process
  • Priced per technician or user, every month
  • Your data and workflow live inside the vendor’s product
Custom HVAC software

Build when the workflow is your edge

Custom wins when your dispatch rules, commercial contracts or record-keeping are what set you apart, or when your stack has grown into tools that do not talk.

  • Commercial and residential work on one board
  • Refrigerant, agreement and job records in one place
  • Accounting sync mapped to your chart of accounts
  • No per-seat fees as the crew grows
Map it with a Blueprint →
What we build

The deliverables.

  • Dispatch board by priority, skill, zone and drive time
  • Technician app with offline mode, photos, checklists and signatures
  • CRM with equipment, warranty and service history
  • Maintenance agreements, recurring billing and tune-up reminders
  • EPA refrigerant log built into the service call
  • Good, better, best quoting from your price book
  • Invoicing and payments synced to your accounting
  • Dashboards for revenue per ticket, close rate and callbacks
  • Hosted and maintained, delivered through your Project Portal
Who it’s for

Made for.

  • Residential HVAC service and replacement companies
  • Commercial HVAC and refrigeration contractors
  • Multi-location HVAC operators
  • Shops outgrowing ServiceTitan or Housecall Pro workarounds
  • Owners who want to stop paying per technician seat
How it gets built

Live in 30 days.

We start with a Blueprint: your call types, dispatch rules, agreements and record-keeping mapped into the system before anything is built. It is priced from $1,500 and the fee credits toward the build.

Then a 30-day pilot puts the most critical workflow, usually dispatch and the technician app, in front of your team. One core system is a Foundation Build from $2,500; the connected system with agreements, quoting, refrigerant logs and accounting sync is a Core Build from $5,000.

HVAC operations dashboard showing calls, technicians and revenue
For example only: calls, trucks and revenue in one view.
Further reading

From the blog.

Questions

Good to know.

Why build custom HVAC software instead of buying ServiceTitan or Housecall Pro?
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Those platforms are strong products and fit many shops. Custom makes sense when your dispatch rules, agreements or commercial work do not fit their templates, when per-technician fees climb every season, or when you want refrigerant records and accounting in one system you own.

Does the refrigerant log cover the EPA 15 pound rule?
▾

The system captures what the rule asks technicians to record on each service call, such as refrigerant type, amount added or recovered and repair dates, and keeps it for the three years the rule requires. The rule itself is set by the EPA; your team still owns its compliance program.

Will it work in basements and mechanical rooms with no signal?
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Yes. The technician app works offline: job details, photos and signatures save on the device and sync when a signal returns.

Can it connect to QuickBooks?
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Yes. Approved invoices, payments and job costs sync to QuickBooks or your accounting platform, with your chart of accounts mapped during the Blueprint.

What does it cost?
▾

It is quoted to spec. A Blueprint is from $1,500 and credits toward the build, a Foundation Build is from $2,500 and a Core Build is from $5,000. An optional Care Plan is from $150 a month.

Regulatory details are general information, not legal advice.

Start with a 30-day pilot

Run your HVAC shop from one system.

Tell us how you dispatch, bill and keep records today. We will map the gaps, stand up a working system as a 30-day pilot, and credit the pilot fee toward the build if you go on.