A dispatcher has to know which tech is closest to a flooded basement, what parts are on that truck and who holds the right license. We build one plumbing system for the CRM, dispatch, technician app, flat-rate quoting and follow-up, so your office books more calls without adding staff.
Built to your workflow · you own it · starts as a 30-day pilot · the pilot fee credits toward the build
When an emergency call hits the queue, dispatchers burn minutes cross-referencing a whiteboard against three calendars. In the driveway, a tech with no flat-rate catalog calls the office for pricing while the customer waits, and plenty of plumbing happens in a basement or crawlspace with no signal at all.
Commercial and residential work pull the same tools in opposite directions: a multi-day repipe carries phases and progress billing while a service call is one visit and one invoice. After the job, review requests and maintenance reminders depend on somebody remembering, and texts go out with no record of consent.
The problems we hear most from plumbing owners, and what the system does about each:
→ A dispatch board that finds the closest available truck with the right parts and license, with the dispatcher approving each move.
→ Good, better, best proposals from your flat-rate book, signed on the tablet, invoiced on the spot.
→ An offline app that keeps work orders, photos and signatures on the device and syncs later.
→ Service agreements that flag each inspection, create the work order and text the customer a booking link.
→ Review requests, reminders and on-my-way texts sent automatically, with consent and opt-outs recorded.
→ Margin by job type, residential and commercial side by side, from the same records.
ServiceTitan, Housecall Pro and Jobber are strong products. Here is an honest way to decide which side of the line your shop is on.
A subscription platform is usually the faster start when your calls and pricing look like everyone else’s.
Custom wins when you run commercial and residential work side by side, when your price book and agreements do not fit a template, or when you want the system and data to be yours.
We start with a Blueprint: your call types, dispatch rules, price book and follow-up mapped into the system before anything is built. It is priced from $1,500 and the fee credits toward the build.
A 30-day pilot then puts dispatch and the technician app in front of your team. One core system is a Foundation Build from $2,500; the connected system with quoting, agreements, texting and accounting sync is a Core Build from $5,000.
Platforms like ServiceTitan, Housecall Pro and Jobber fit many shops. Custom makes sense when you run commercial and residential work together, when your price book and agreements fight the template, or when per-technician fees keep climbing.
Yes. Your flat-rate book loads into the technician app, the tech builds a good, better, best proposal, the customer signs on the tablet and the invoice starts from there.
Every customer text is tied to a consent record: when and how the customer agreed, and when they opted out. Opt-outs sent by any reasonable means, such as replying STOP, are recorded and honored. This is general information, not legal advice.
It is quoted to spec. A Blueprint is from $1,500 and credits toward the build, a Foundation Build is from $2,500 and a Core Build is from $5,000. An optional Care Plan is from $150 a month.
Tell us how you dispatch, quote and follow up today. We will map the gaps, stand up a working system as a 30-day pilot, and credit the pilot fee toward the build if you go on.
